Dear users,
We want to start by thanking you for your enthusiasm and support on our launch day, with many of you downloading Synthesizer V Studio 2 Pro, voices, and upgrades.
Following the launch, our team at Dreamtonics has been actively addressing several issues related to the upgrade/download flows, web service stability, and the program’s compatibility. Given the dynamic nature of these efforts, we’ll be using this post to provide regular updates on our progress over the coming days.
We apologize sincerely for the inconvenience this has caused and want to reassure you that we are committed to resolving all issues as quickly as possible.
Best regards,
The Dreamtonics Team
> Current Status
We have issued the sixth program update (version 2.0.6) at 18:00 JST, April 8th, covering mainly bug fixes for plugins as well as several cases of crashing.
We have issued the fifth program update (version 2.0.5) at 22:00 JST, March 31st, covering mainly workflow improvements based on user feedback following the 2.0 release.
We have issued the fourth program update (version 2.0.4) at 23:30 JST, March 26th, covering wider cases of platform-specific crashes, performance degradation on specific hardware, and loading issues with the Product Manager and settings panel embedded inside the software.
The following issues are currently under investigation:
- Playback synchronization issues with ARA Bridge in Studio One and Cakewalk (Windows-only).
- Possible internet connectivity issues affecting log-in on a small percentage of Windows devices.
> Migration Guide
For general usage issues, please refer to our Migration Guide, which covers topics such as best practices when using Synthesizer V Studio 2 Pro and issues you may encounter when importing a version 1 project due to specification differences between the two versions.
https://svdocs.dreamtonics.com/en/synthv/upgrade/migration-guide
> I can’t find where to download the version 2 voices/compatibility updates
With Synthesizer V Studio 2 Pro, we’ve simplified the process of managing voices for version 2. All version 2 voices and compatibility updates for version 1 voices are now handled directly within the editor, eliminating the need to download and install them separately:
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Open Synthesizer V Studio 2 Pro.
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Click on the cloud icon inside the editor. This will open the Product Manager page, embedded within the editor.
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From the Product Manager page, you can download, update, install, and uninstall voices as needed.
> I can’t access Synthesizer V Studio 2 Pro offline
You may activate an offline license if you have a permanent license for Synthesizer V Studio 2 Pro. To do so:
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Open Synthesizer V Studio 2 Pro and log into your account.
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Click on the cloud icon inside the editor. In the Product Manager page, find the item for Synthesizer V Studio 2 Pro under “My Products”, click “Activate Offline”.
This will make all of your permanently licensed voices available offline as well.
Please deactivate the offline license first if you want to log in from another device.
> Error 400 when adding activation codes to my account
Issue: I’m getting a 400 error message when trying to add any of following types of activation codes:
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Activation codes for Kasane Teto and Haruno Sora.
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Activation codes for Synthesizer V Studio 2 Pro Upgrade, purchased from AHS.
Status: Resolved.
You may now add all products to your account.
However, for the compatibility updates for Kasane Teto and Haruno Sora, you may experience quality degradations affecting the phoneme timings if you have downloaded the voice before 16:30 JST. We have issued fixes. Please open the Product Manager from within Synthesizer V Studio 2 Pro and download the voice updates.
> Error 500 when accessing the Product Manager page
Issue: I’m getting a 500 error message when opening the Product Manager page, either from the web browser or from the embedded Product Manager inside Synthesizer V Studio 2 Pro.
Status: Improved.
This is likely a side effect of certain rate limits we have imposed to prevent the server from overloading on the launch day. We have since then lifted some of the limits. Please let us know if you are still encountering this error.
> Compatibility updates for Kasane Teto/Haruno Sora sounding off-beat
Please see issue “Error 400 when adding activation codes to my account” above.
> Crashes when loading a project
Issue: Synthesizer V Studio 2 Pro crashes when opening/importing a project created in version 1 or MIDI files containing certain lyrics.
Status: Fixed.
This bug affects projects containing long silences and projects containing tracks/groups that start with a legato note.
We have fixed this issue in an updated version (2.0.1). Please re-download Synthesizer V Studio 2 Pro and override the existing installation.
> Rendered pitch doesn’t follow the hand-drawn pitch curves
Issue: I imported a project from version 1 into Synthesizer V Studio 2 Pro, switched to the pitch curves mode, and drew some curves on top of the notes. The final pitch curves are not following the curves I have drawn, but rather appearing with a certain offset added to my inputs.
Status: there are two possible causes:
- We have discovered a bug with the pitch curve mode that causes very long curves spanning across multiple notes to be partially ignored by the engine. We have fixed this issue in an updated version (2.0.1). Please re-download Synthesizer V Studio 2 Pro and override the existing installation.
- This can be due to the Pitch Deviation parameters, likely created under manual mode in the version 1 editor being directly imported into the version 2 editor. You may reset the pitch deviation, or change all notes into Rigid mode and trace the pitch curves as control points to workaround this issue. Read our Migration Guide for more information.
> Unable to select a voice for upgrade after initiating the trial
Issue: I currently own a version 1 voice. After initiating the trial for the version 2 of the same voice, the “Upgrade to Version 2” button next to the version 1 voice has disappeared.
Status: Fixed. You may now select the voice for an upgrade without having to wait until the trial expires.
> Failure to start on Windows 10
Issue: Synthesizer V Studio 2 Pro does not run on Windows 10
Status: Fixed. We have identified compatibility issues with older versions of Windows 10 that are no longer officially supported. Specifically, versions prior to Build 19044 may experience problems.
The compatibility issue was resolved in version 2.0.2. If you are experiencing issues with loading the Product Manager from within Synthesizer V Studio 2 Pro, please install Webview2 Runtime from Microsoft:
https://developer.microsoft.com/en-us/microsoft-edge/webview2?form=MA13LH#download
> I can’t download NYL II
Issue: When I try to download NYL II from the Product Manager it pops up an error message and the download does not start.
Status: Fixed.
> I can’t access the complimentary voices for Synthesizer V Studio 2 Pro
Issue: I started the trial for Synthesizer V Studio 2 Pro and then added/purchased an upgrade from version 1 to version 2. However, I’m not seeing the option to select my complimentary voice.
Status: We identified a flaw causing some users not able to select a complimentary voice after starting the trial. We have fixed this issue and re-issued the complimentary voice option to all users who have been affected.
> Synthesizer V Studio 2 Pro does not launch on older versions of macOS
Issue: I’m on macOS High Sierra/Big Sur. When I try to run Synthesizer V Studio 2 Pro as a standalone, the splash screen appears briefly for a moment before disappearing. When I try to run Synthesizer V Studio 2 Pro as a plugin, it crashes the host.
Status: Partially fixed.
We identified a system feature used by Synthesizer V Studio 2 Pro that is not supposed by earlier versions of macOS. Compatibility issues with macOS Big Sur were resolved in version 2.0.2.
Between High Sierra (10.13, the minimal supported version) and Catalina (10.15), users were able to launch the program but unable to open the built-in Product Manager page. We have performed a fix for Apple Silicons, although the issue seems to persist on Intel Macs. We are still investigating the compatibility issues with Intel Macs running Catalina and older versions of macOS.
> Crashes during rendering
Issue: I can open Synthesizer V Studio 2 Pro and load a project. However, as soon as it begins to render, the software crashes.
Status: Fixed in version 2.0.2. There were two causes:
- Some projects may contain invalid characters in the lyrics that caused the language detection module to fail.
- A renderer scheduling bug was discovered which had caused invalid input into the engine in certain cases where several legatos are followed by a silence.
If the issue persists after upgrading to version 2.0.2 or if the crash happens for projects not matching the description above, please send us the project so we can look into the issue.
> Slow GUI response on certain DAWs on Windows
Issue: Synthesizer V Studio 2 Pro does not respond to playback commands from Ableton Live, Cubase or REAPER. The GUI may appear laggy. In some extreme cases, even the audio will stutter.
Status: Fixed in version 2.0.3. The reports seem to be all from Windows systems. We have not been able to replicate this issue on our own testing devices. However, it seems like all reports involve an NIVIDIA GPU. We therefore hypothesize that this is caused by a new Direct2D GUI renderer. We have switched back to the software renderer by default.
> Product Manager / Onboarding Screen / Settings Panel does not load on Windows
Issue: When I try to open the Product Manager or Settings Panel inside Synthesizer V Studio 2 Pro, I’m only seeing a blank screen with no actual content loaded.
Status: Fixed in version 2.0.3, however with certain exceptions: this can be due to the missing WebView2 Runtime, or in some rarer cases due to corrupted cache for the embedded web browser. Please perform the following procedures:
- Install WebView2 Runtime (“Evergreen Bootstrapper”) from Microsoft:
https://developer.microsoft.com/en-us/microsoft-edge/webview2?form=MA13LH#download
- Remove the following folder and restart Synthesizer V Studio 2 Pro:
C:\Users\<Your Username>\AppData\Roaming\Dreamtonics\Synthesizer V Studio 2\webview2
You can also workaround this issue by simplying pressing Ctrl + F5 to force the embedded browser to clean the cache and reload.
> I can’t log into my account from China.
Issue: I am located in or near China. When I complete the log in from the browser and return to Synthesizer V Studio 2 Pro, I get immediately logged out.
Status: Fixed. Synthesizer V Studio 2 Pro implements a region detection logic which is supposed to choose the closest server from the user. We however have identified a bug in the current version that causes part of the communication to be sent to a wrong service region. Upon identifying the issue we have promptly implemented a server-side mitigation that would allow the current stable version to log in. The client-side fix was completed in version 2.0.3.
