Hi,
Am on Mac and each time I use Vocoflex I must enter the activation code.
And Vocoflex has no sound. I must bypass it to hear something.
People complain that the company doesn’t answer ? Is it right ?
Why it works on the demo and not for many people ?
May be you can help ?
Thank you !
François
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This sounds like an installation issue, as the Mac has folders locked down.
Dreamtonics doesn’t monitor these forums, so posting the issue here won’t get you any help. Instead, you’ll need to contact their support site. Assuming you are US based, it is:
Hi Faonfaon. This happened to me as well. Dreamtonics technical team told me to try the steps mentioned in https://vfxdocs.dreamtonics.com/en/troubleshooting and it solved the issue for me.
Thank you !
They sent me the same message.
I never used Terminal.
After opening it what must I do ?
Do I have to enter something before copy the 2 links ?
I must add the 2 links at the same time or one by one ?
You said it works for you, good ! But what copy of the link was ok ? The first and second or the number three ?
And then when finished you must write something in the terminal ?
Sorry for these questions
Thank you !
The instructions show what needs to be typed or pasted into the Terminal.First:
sudo mkdir -p ~"/Library/Application Support/Dreamtonics/Vocoflex"
This instruction mkdir is a command to create a folder /Library/Application Support/Dreamtonics/Vocoflex. The sudo tells your computer to do the instructions as “superuser”, which run the command mkdir with heightened privileges.
In short, it creates the missing folder for Vocoflex.
sudo chown -R $(whoami) ~"/Library/Application Support/Dreamtonics/Vocoflex"
The instruction chown changes the owner of the folder /Library/Application Support/Dreamtonics/Vocoflex from the defaults to the current user (which is what whoami returns).
You need to type (or paste) two instructions, one after the other, into the Terminal window once it’s been opened. Press the Enter key after typing/pasting each instruction, so it will be exectuted.
As mentioned above, these instructions will create the missing Vocoflex folder, and then set the folder owner so that it will work properly.
I had the same problem activating Vocoflex, it’s a problem with Seqouia on it.
The Library folder as mentioned by dcuny is a hidden folder in your user folder. You can make it visible in Finder with command+shift+ (command-shift-dot).
When you manage to create the Vocoflex folder activating works and your sound also works.
Hello. Sorry for the delay. I’m also not very experienced with the terminal. I just pasted the command and pressed enter. As far as I remember, I pasted the first command, pressed ENTER and entered the password; and then I did the same thing for the second command. I hope this solves the problem for you. Also check if you have the /Library/Application Support/Dreamtonics/Vocoflex folder or if you need to create it. In my case, it was located in the public profile on my MAC.
Ok so new user here. Also on Mac. Same problem.
The solution on here about creating a Vocoflex folder is correct however there are some really important points to make it work…
Firstly you have to ensure the ‘hidden folders’ is showing all of the required folders.
Secondly you must navigate via Finder to Macintosh HD/users/username/library/application support/Dreamtonics to then create the folder…however you are likely to find that it has actually created this folder but at the Macintosh HD/library/application support/Dreamtonics address.
If you follow these exact steps and then create the Vocaflex folder (you will have to give systems permission to create and then edit the folder name) you can open the application…put your activation code in for the last time and watch it download resources to the right folder and not ask you for it to be reentered next time.
Hope this helps