Hello everyone.
This is my first post to the Dreamtonics User Forum.
I have been a loyal user of Synthesizer V 2 since June 2025.
A month or so ago, I had switched from my old Windows laptop to my newer setup after in August it had randomly shut off and permanently black-screened me even after I devised many-a-methods to get my computer to turn on.
I managed to get it to turn on by ordering a new battery part and it had just enough charge that I could pull my data off the computer. However, I was not aware I had an offline license activated on SynthV 2 nor did I have enough time to inspect it to remove it. I now cannot turn my computer on and every time I try to boot up on my new computer, it tells me “Offline license conflict…Please deactivate your offline license…” Which is all good and great, but I LITERALLY can’t turn my broken computer, nor can I remotely deactivate it!
The strangest part is, at first it was super wishy-washy about whether it wanted to let me in or not. It would let me in one day but kick me out the next day. I am so tired of being hard-locked out of the software I paid for all because of a hardware failure I cannot reverse. I have tried in the recent past to email them, but alas, they have NOT responded to any of my emails.
If a Dreamtonics staff member sees this post, I beg of you, I will do literally anything to have my offline license revoked from my old computer. I do not have the original purchase code but I can send you screenshots of the issue plus my login for my account and the name of the old laptop (which all 3 have been withheld for security reasons) if somebody is able to respond to my emails!!
Thank you for reading.
