Unable to use my voice upgrades to upgrade solaria

All my other voices come in as options, but Solaria is not available. I have 2 pre-ordered vocal upgrades. If I can’t upgrade her, how do I go about getting a refund for one of my vocal upgrades?

Contact Dreamtonics via their support email.

Or Eclipse, depending on where you purchased the voice pack from?

I purchased solaria from dreamtonics here

me too. I have 6 pre-ordered vocal upgrades. but but Solaria is not available. Why???

Solaria’s upgrade has to be bought directly from Eclipsed Sounds
Synthesizer V Studio 2 Upgrades & Overview – Eclipsed Sounds